Review the Markoflow support policy for WordPress themes, templates, plugins, UI kits, product updates, bug fixes, and customer assistance.
Included Support
Every product includes:
- 6 months free support
- Product installation guidance
- Bug fixes
- Product-related issue assistance
- Basic usage guidance
Extended Support
Customers may extend support coverage up to 12 months by purchasing a support extension where available.
Support Does Not Include
Support does NOT include:
- Custom development
- Website customization
- Third-party plugin integration
- Server management
- Advanced coding modifications
- SEO services
- Graphic design work
Support Response Time
Our team aims to respond as quickly as possible.
Response time may vary depending on:
- Support volume
- Weekends/holidays
- Complexity of the issue
Support Channels
- Support Email: [email protected]
- Business Email: [email protected]
Support Requirements
Customers may be required to provide:
- Purchase information
- License information
- Website URL
- Error screenshots
- Temporary access when necessary
Support Abuse
Markoflow reserves the right to suspend support access in cases of abusive behavior, spam, harassment, or repeated policy violations.