Review the Markoflow refund policy for WordPress themes, website templates, plugins, UI kits, and digital asset purchases, including eligibility and refund terms.
Customers may request a refund within 14 days of purchase.
Eligible Refund Cases
Refund requests may be approved when:
- The product is completely broken
- The product description is misleading
- Download issues cannot be resolved
- A duplicate purchase occurred
- The product cannot function as advertised
Non-Refundable Cases
Refund requests may be rejected when:
- Customer changes their mind
- The customer lacks technical knowledge
- Hosting/server limitations exist
- Third-party plugin conflicts occur
- Customer no longer needs the product
- Delayed response time occurs
- The product was purchased accidentally without review
Refund Request Process
To request a refund:
- Contact our support team
- Provide order information
- Explain the issue clearly
- Allow our team to investigate the problem
Support Email: [email protected]
Refund Effects
Approved refunds may result in:
- License deactivation
- Removal of download access
- Support cancellation
Fraud Prevention
Markoflow reserves the right to reject fraudulent or abusive refund requests.